Return & Refund Policy

Request for returns should be made to us within twenty-four (24) Hours from the delivery date for a full refund. The full refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made.

 

As shipping is a hard logistics cost, there is a pick-up fee of 18% of the price you paid for the item or a minimum fee of $40, whichever is higher. You will be refunded the below amount:

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Refunded Amount = Final Paid Price - Delivery Fee (18% of Final Paid Price or $40, whichever is higher)

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All products qualify for a return except for the following:

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• Customised products

• Clearance products

• Products that require on-site assembly

• Modular Wardrobes

• Bedroom sets

• Products that are not in its new and original unopened condition

• Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours

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The products must be in resalable condition, unused and undamaged with their original packaging fully intact. Furniture Outlet has full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns that we deem unfit for return.